How Metagenics Streamlined Practitioner Payments with PayQuicker
A global leader in professional-grade nutrition replaced a high-touch payment process with a stable, branded payout experience for its healthcare practitioner Partners.
“They are essentially an extension of the Metagenics brand.” — Jeff Tan, Senior Accounting Manager, Metagenics
At a Glance
| Company | Metagenics |
| Industry | Health and wellness / professional-grade nutritional supplements |
| Regions | North America, APAC, EMEA |
| Payees | Healthcare practitioners in the Metagenics Partner program |
| Challenge | Manual, high-touch coordination of practitioner payments, refunds and exceptions across multiple systems |
| Solution | PayQuicker instant payout platform with tax-filing assistance, personalized dashboards and dedicated support |
| Results | 15+ hours saved per month on account reconciliation; table, consistent practitioner payouts; faster issue resolution; a seamless, on-brand Partner experience |
About Metagenics: science-backed nutrition, delivered through trusted practitioners
Metagenics is a global health and wellness company on a mission to help people live happier and healthier lives through the life-changing power of nutrition. It develops professional-grade vitamins and supplements, sold directly to healthcare professionals and to consumers across North America, APAC and EMEA.
At the heart of the business is the Metagenics Partner program. Healthcare practitioners recommend products to patients, build tailored protocols and, depending on their account type, purchase or resell products through their practice or the Metagenics eStore. The footprint is global, but the model stays personal and practitioner-led. That makes paying practitioners accurately and reliably essential to the brand.
The challenge: a high-touch practitioner payment process
Before PayQuicker, Metagenics paid its practitioner Partners through a bank-provided payment service. The tool moved money, but it left Metagenics’ accounting team doing the heavy lifting around it.
Jeff Tan, Senior Accounting Manager, leads accounts receivable across North America and supports global and ANZ priorities. His team owns reporting, reconciliations, month-end controls and receivables accuracy. Under the old process, they also had to act as the go-between for practitioners, the payment processor and several internal Metagenics systems.
The strain showed most in the exceptions:
- Refunds and returns required manual coordination across teams and systems.
- Issue resolution was slow because no single party owned the practitioner’s question end to end.
- Reporting was harder to keep consistent, complicating reconciliations and month-end close.
- Practitioner experience depended on how quickly an internal team could chase an answer.
For a company whose growth runs through practitioner relationships, that friction was a real cost. Metagenics needed a payout partner that could own more of the process, support its practitioners directly and scale with its AR automation goals.
The solution: a branded practitioner payment platform backed by real partnership
Metagenics moved its practitioner payouts to PayQuicker, a payment solution that could be tailored to the Metagenics brand rather than forced into a one-size-fits-all mold.
What Metagenics practitioners value most:
- Streamlined tax-filing assistance. PayQuicker simplifies year-end tax documentation for practitioners, removing a common pain point for independent payees.
- Specialized customer support. Practitioners get answers directly from PayQuicker’s in-house Support, relieving the burden of issue resolution for Metagenics’ internal teams.
- A tailored, branded experience. PayQuicker delivers personalized dashboards with a payout journey that looks and feels like Metagenics, reinforcing trust in the brand.
The results: 15+ hours saved every month and a seamless Partner experience
“Since we’ve implemented PayQuicker, my team has saved over 15 hours a month reconciling the accounts.” — Jeff Tan, Senior Accounting Manager, Metagenics
Since implementing PayQuicker, Metagenics’ accounting team has saved more than 15 hours every month reconciling accounts. That time now goes back into reporting, month-end controls and AR automation, while practitioners are paid with the stability and consistency the Partner program depends on.
- 15+ hours saved every month. Metagenics’ AR team spends significantly less time reconciling practitioner payment accounts.
- Stable, consistent practitioner payouts. Beyond instant global payouts, Jeff names stability and consistency as the biggest operational gain.
- Faster issue resolution. Questions about payments, refunds and exceptions are resolved more efficiently with a responsive partner on the other end.
- Less burden on internal teams. PayQuicker supports practitioner outreach directly, so Metagenics’ AR team no longer has to bridge every conversation.
- Full support for practitioners. Metagenics can deliver the level of service it wants its Partners to receive.
- A true brand extension. Practitioners experience payouts as part of Metagenics, not as a third-party handoff.
A partnership, not a vendor relationship
For Metagenics, the difference is the people behind the platform. PayQuicker’s client team is responsive, attentive and quick to engage whenever a question or issue comes up.
“I would recommend PayQuicker to other companies that value great customer support, an engaged and responsive team, and a payment solution that can be tailored to their brand.” — Jeff Tan, Senior Accounting Manager, Metagenics
Looking Ahead
Metagenics and PayQuicker are committed to growing the partnership as Metagenics’ needs evolve. With Metagenics focused on longer-term initiatives such as automation, system integrations, new payment solutions and standardizing processes across regions, PayQuicker’s flexible, collaborative approach positions it to support that next phase.
By pairing a tailored payout platform with hands-on support, PayQuicker took the friction out of practitioner payments and let internal teams focus on what’s next. As Metagenics grows, the partnership remains central to how it serves the healthcare professionals at the heart of its business.
Make your payout experience an extension of your brand
Like Metagenics, your partners and payees deserve payouts that are fast, consistent and unmistakably yours. PayQuicker combines a brandable, tailored global payout platform with tax-filing assistance, personalized dashboards and a support team that works as an extension of yours.
